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Frequently Asked Questions

FAQ about the Banff Tour

Topic overview of frequently asked questions

Ticket purchase

You can purchase tickets online on our website or through our local pre-selling partners.

Ticket and seat reservations are not possible. All events have free choice of seats.

Credit card, Apple Pay, Google Pay, or Paypal.

Further information on payment options can be found in the Outdoor Ticket Terms and Conditions.

There are many reasons for a faulty credit card payment. Usually the MasterCard® SecureCode™/ Verified by Visa Code is missing. Usually banks are demanding those codes as a mandatory input because of safety reasons. Please contact your bank, in case you have any problems with those codes. If you still have problems, please write us a message via our contact form and put ‘credit card payment’ as reference.

For "indoor" tickets and Open Air tickets there is no ticket shipping option by post.
Tickets can be purchased online via the Banff Tour website or via Outdoor Ticket or directly from our local pre-selling partners.

We offer discounts for children, pupils and students.

Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In case, please send us a message via our contact form and put ‘ticket order’ as reference.

There is no possibility to return your ticket. Please consider our terms and conditions.

You can easily give away your ticket or sell it on-site of the event. In case there is someone who would like to purchase a ticket, you can sell your ticket at advanced booking price.

Even though there is bad weather on the day of the event, you are not able to return your open-air tickets. Basically, each event takes place regardless weather conditions. You can find more information on the website of the different open-air cinemas. There is no nametag on the tickets, therefore you can easily give away or sell your ticket.

Yes, you can give away your tickets since there is no related nametag. You just need to pass on your ticket PDF.

There is no reserved seating at our events. You can freely choose where to sit.

Event sold out?

In case an event is marked as ‘sold out’ on our website, it does not mean that there are no tickets available anymore.

Our pre-selling partner usually sells tickets and often still has tickets available even if our online contingent is exhausted. You can find our local partner under event overview.

There is no set ticket contingent for our box office. In case press/guest cards are not used, we do offer those for purchasing just in time before the event.

1.5 h before the event starts, we collect names of those who are interested in purchasing a ticket. In case there are spare tickets available, we sell those tickets 5-10 minutes before the event starts. So better come early since there is a greater chance to get tickets.

In some cases there are people who would like to sell their tickets on-site. Meeting point is our box office. We are open to connect seller and interested buyer.

In case an event is completely sold out, you are able to subscribe for the newsletter. If demand in one city appears very high, we usually organize an additional event. Members of our newsletter get a notification via E-mail that there is an additional event in this city or somewhere around.

Film program

The whole film program usually lasted around 120 minutes. With a 15 minutes break, moderation and competition the whole events takes 2.5-3 hours.

Yes, there is a break of 15 minutes after half of the program is shown.

Basically, there is no age restriction for our program. There could be different scenes such as collapses, injuries etc. that could frighten children. Additionally, our program does not finish before 23 pm at night.

The films will be shown in the original language and with local language subtitles (e.g. German in Germany).

Streaming

Past Banff Tour programs are available to stream on our streaming portal Outdoor Cinema. Specific information about individual years and films can be found on our streaming overview page.

Vouchers

Vouchers can be purchased here.

After your purchase, your personal voucher code will be sent to you immediately by e-mail. No further action needed – simply buy and find the code straight in your inbox.

Add the item you want to your cart on banff-tour.eu and enter your voucher code during the checkout process on outdoor-ticket.net. The voucher value is automatically deducted from the total – you only pay the difference.

Vouchers can be redeemed on banff-tour.eu and outdoor-ticket.net and are valid for tickets, streamings and merch products. They cannot be combined with other discounts or promotions.

Vouchers are valid for three years, starting from 31 December of the year in which the voucher was purchased. For example, a voucher bought on 15 March 2025 is valid until 31 December 2028.

No problem – any remaining balance is kept on your voucher. You can use it on one or more future orders on banff-tour.eu and outdoor-ticket.net within the validity period.

Yes – the balance is reduced with each order. Any remaining credit can be used on further orders on banff-tour.eu and outdoor-ticket.net within the validity period.

Yes – vouchers can be passed on or given as a gift. The code works for anyone who enters it at checkout on banff-tour.eu and outdoor-ticket.net.